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2025/10/20 03:06:54 正規表現[{ "ticket_fields": [ { "id": 24000051929, "label": "Requester", "description": "Ticket requester", "field_type": "default_requester", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2023-12-08T07:45:56-05:00", "position": 1, "required_for_closure": false, "workspace_id": 1, "name": "requester", "default_field": true, "required_for_agents": true, "customers_can_edit": true, "label_for_customers": "Requester", "required_for_customers": true, "displayed_to_customers": true, "belongs_to_section": false, "portal_cc": false, "portalcc_to": "company", "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051930, "label": "Subject", "description": "Ticket subject", "field_type": "default_subject", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2023-12-08T07:45:56-05:00", "position": 2, "required_for_closure": false, "workspace_id": 1, "name": "subject", "default_field": true, "required_for_agents": true, "customers_can_edit": true, "label_for_customers": "Subject", "required_for_customers": true, "displayed_to_customers": true, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051941, "label": "Type", "description": "Ticket type", "field_type": "default_ticket_type", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2023-12-08T07:46:19-05:00", "position": 3, "required_for_closure": false, "workspace_id": 1, "name": "ticket_type", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Type", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 24000032291, "value": "Incident" }, { "id": 24000032292, "value": "Service Request" }, { "id": 24000032293, "value": "Case" }, { "id": 24000032294, "value": "Query" }, { "id": 24000032295, "value": "Issue" }, { "id": 24000032296, "value": "Request" }, { "id": 24000032297, "value": "Major Incident" } ], "nested_fields": [], "sections": [ { "id": 24000002468, "created_at": "2023-12-08T12:46:19Z", "updated_at": "2023-12-08T12:46:19Z", "label": "Major incident default fields", "choice_ids": [ 24000032297 ], "ticket_field_ids": [ 24000051946, 24000051947, 24000051948, 24000051949 ] } ] }, { "id": 24000051946, "label": "Major incident type", "description": null, "field_type": "custom_dropdown", "created_at": "2023-12-08T07:46:19-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 4, "required_for_closure": false, "workspace_id": 2, "name": "major_incident_type", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Major incident type", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [ { "id": 24000032298, "display_id": 8, "value": "Full outage" }, { "id": 24000032299, "display_id": 9, "value": "Partial outage" }, { "id": 24000032300, "display_id": 10, "value": "Performance degradation" } ], "nested_fields": [], "sections": [] }, { "id": 24000051947, "label": "Business impact", "description": null, "field_type": "custom_paragraph", "created_at": "2023-12-08T07:46:19-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 5, "required_for_closure": false, "workspace_id": 2, "name": "business_impact", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Business impact", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051948, "label": "Impacted locations", "description": null, "field_type": "custom_text", "created_at": "2023-12-08T07:46:19-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 6, "required_for_closure": false, "workspace_id": 2, "name": "impacted_locations", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Impacted locations", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051949, "label": "No. of customers impacted", "description": null, "field_type": "custom_text", "created_at": "2023-12-08T07:46:19-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 7, "required_for_closure": false, "workspace_id": 2, "name": "no_of_customers_impacted", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "No. of customers impacted", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051931, "label": "Source", "description": "Ticket source", "field_type": "default_source", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 8, "required_for_closure": false, "workspace_id": 1, "name": "source", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Source", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 3, "value": "Phone" }, { "id": 1, "value": "Email" }, { "id": 2, "value": "Portal" }, { "id": 4, "value": "Chat" }, { "id": 5, "value": "Feedback Widget" }, { "id": 6, "value": "Yammer" }, { "id": 7, "value": "AWS CloudWatch" }, { "id": 8, "value": "PagerDuty" }, { "id": 9, "value": "Walk-up" }, { "id": 10, "value": "Slack" }, { "id": 12, "value": "Workplace" }, { "id": 13, "value": "Employee Onboarding" }, { "id": 14, "value": "Alerts" }, { "id": 15, "value": "MS Teams" }, { "id": 18, "value": "Employee Offboarding" }, { "id": 19, "value": "Journey" } ], "nested_fields": [], "sections": [] }, { "id": 24000051932, "label": "Status", "description": "Ticket status", "field_type": "default_status", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 9, "required_for_closure": false, "workspace_id": 1, "name": "status", "default_field": true, "required_for_agents": true, "customers_can_edit": false, "label_for_customers": "Status", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 2, "value": "Open", "requester_display_value": "Being Processed", "internal_id": 24000009719 }, { "id": 3, "value": "Pending", "requester_display_value": "Awaiting your Reply", "internal_id": 24000009720 }, { "id": 4, "value": "Resolved", "requester_display_value": "This ticket has been Resolved", "internal_id": 24000009721 }, { "id": 5, "value": "Closed", "requester_display_value": "This ticket has been Closed", "internal_id": 24000009722 } ], "nested_fields": [], "sections": [] }, { "id": 24000051933, "label": "Urgency", "description": "Ticket urgency", "field_type": "default_urgency", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 10, "required_for_closure": false, "workspace_id": 1, "name": "urgency", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Urgency", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 1, "value": "Low" }, { "id": 2, "value": "Medium" }, { "id": 3, "value": "High" } ], "nested_fields": [], "sections": [] }, { "id": 24000051934, "label": "Impact", "description": "Ticket impact", "field_type": "default_impact", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 11, "required_for_closure": false, "workspace_id": 1, "name": "impact", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Impact", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 1, "value": "Low" }, { "id": 2, "value": "Medium" }, { "id": 3, "value": "High" } ], "nested_fields": [], "sections": [] }, { "id": 24000051935, "label": "Priority", "description": "Ticket priority", "field_type": "default_priority", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 12, "required_for_closure": false, "workspace_id": 1, "name": "priority", "default_field": true, "required_for_agents": true, "customers_can_edit": false, "label_for_customers": "Priority", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 1, "value": "Low" }, { "id": 2, "value": "Medium" }, { "id": 3, "value": "High" }, { "id": 4, "value": "Urgent" } ], "nested_fields": [], "sections": [] }, { "id": 24000051936, "label": "Group", "description": "Ticket group", "field_type": "default_group", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 13, "required_for_closure": false, "workspace_id": 1, "name": "group", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Group", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 24000040618, "value": "Capacity Management Team" }, { "id": 24000040614, "value": "Change Team" }, { "id": 24000040616, "value": "Database Team" }, { "id": 24000040617, "value": "Hardware Team" }, { "id": 24000040623, "value": "Helpdesk Monitoring Team" }, { "id": 24000040610, "value": "Incident Team" }, { "id": 24000040611, "value": "Major Incident Team" }, { "id": 24000040622, "value": "Network Team" }, { "id": 24000040613, "value": "Problem Management Team" }, { "id": 24000040615, "value": "Release Team" }, { "id": 24000040620, "value": "Service Design Team" }, { "id": 24000040612, "value": "Service Request Fulfillment Team" }, { "id": 24000040621, "value": "Software Team" }, { "id": 24000040619, "value": "Supplier Management Team" } ], "nested_fields": [], "sections": [] }, { "id": 24000051937, "label": "Assigned to", "description": "Agent", "field_type": "default_agent", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 14, "required_for_closure": false, "workspace_id": 1, "name": "agent", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Assigned to", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24003575532, "value": "Hideki Yamashita (Me)" }, { "id": 24002876798, "value": "Hidenori Kozukue" }, { "id": 24000277714, "value": "Jumpei Hitokuwata" }, { "id": 24000195538, "value": "Megumi Suzuki" }, { "id": 24003300084, "value": "Minase Fukutani" }, { "id": 24003107666, "value": "Momoka Muto" }, { "id": 24000294527, "value": "OrangeOne TechCS" }, { "id": 24000277711, "value": "Shin Kasugahara" }, { "id": 24000284424, "value": "Takeo Saito" }, { "id": 24000277712, "value": "Yusuke Koshimizu" }, { "id": 24001810458, "value": "不動 明王" }, { "id": 24000287760, "value": "Akshay Shankar (Deactivated)" }, { "id": 24000195543, "value": "Mima Kazuki (Deactivated)" }, { "id": 24000195540, "value": "Rachel (Deactivated)" } ], "nested_fields": [], "sections": [] }, { "id": 24000051938, "label": "Department", "description": "Select the department, the ticket belongs to.", "field_type": "default_department", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 15, "required_for_closure": false, "workspace_id": 1, "name": "department", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Department", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 24000023190, "value": "Customer Support" }, { "id": 24000023188, "value": "Development" }, { "id": 24000023191, "value": "Finance" }, { "id": 24000023192, "value": "HR" }, { "id": 24000023194, "value": "IT" }, { "id": 24000023193, "value": "Operations" }, { "id": 24000023189, "value": "Sales" } ], "nested_fields": [], "sections": [] }, { "id": 24000051939, "label": "Description", "description": "Ticket description", "field_type": "default_description", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 16, "required_for_closure": false, "workspace_id": 1, "name": "description", "default_field": true, "required_for_agents": true, "customers_can_edit": true, "label_for_customers": "Description", "required_for_customers": true, "displayed_to_customers": true, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051940, "label": "Category", "description": "Ticket category", "field_type": "default_category", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:57-04:00", "position": 17, "required_for_closure": false, "workspace_id": 1, "name": "category", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Category", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 24000278501, "display_id": 1, "value": "Hardware", "nested_options": [ { "id": 24000278502, "display_id": 2, "value": "Computer", "nested_options": [ { "id": 24000278503, "display_id": 3, "value": "Mac" }, { "id": 24000278504, "display_id": 4, "value": "PC" } ] }, { "id": 24000278505, "display_id": 5, "value": "Printer", "nested_options": [] }, { "id": 24000278506, "display_id": 6, "value": "Phone", "nested_options": [] }, { "id": 24000278507, "display_id": 7, "value": "Peripherals", "nested_options": [ { "id": 24000278508, "display_id": 8, "value": "Router" }, { "id": 24000278509, "display_id": 9, "value": "Switch" }, { "id": 24000278510, "display_id": 10, "value": "Access point" } ] } ] }, { "id": 24000278511, "display_id": 11, "value": "Software", "nested_options": [ { "id": 24000278512, "display_id": 12, "value": "MS Office", "nested_options": [] }, { "id": 24000278513, "display_id": 13, "value": "Adobe Reader", "nested_options": [] }, { "id": 24000278514, "display_id": 14, "value": "Windows", "nested_options": [] }, { "id": 24000278515, "display_id": 15, "value": "Chrome", "nested_options": [] } ] }, { "id": 24000278516, "display_id": 16, "value": "Network", "nested_options": [ { "id": 24000278517, "display_id": 17, "value": "Access", "nested_options": [] }, { "id": 24000278518, "display_id": 18, "value": "Connectivity", "nested_options": [] } ] }, { "id": 24000278519, "display_id": 19, "value": "Office Applications", "nested_options": [ { "id": 24000278520, "display_id": 20, "value": "HR", "nested_options": [ { "id": 24000278521, "display_id": 21, "value": "Oracle" }, { "id": 24000278522, "display_id": 22, "value": "SmartRecruiter" } ] }, { "id": 24000278523, "display_id": 23, "value": "Design", "nested_options": [ { "id": 24000278524, "display_id": 24, "value": "Photoshop" }, { "id": 24000278525, "display_id": 25, "value": "Creative Cloud" }, { "id": 24000278526, "display_id": 26, "value": "Canva" } ] } ] }, { "id": 24000278527, "display_id": 27, "value": "Office Furniture", "nested_options": [ { "id": 24000278528, "display_id": 28, "value": "Cabinet", "nested_options": [] }, { "id": 24000278529, "display_id": 29, "value": "Desk", "nested_options": [] }, { "id": 24000278530, "display_id": 30, "value": "Chair", "nested_options": [] } ] }, { "id": 24000278531, "display_id": 31, "value": "Office Equipment", "nested_options": [ { "id": 24000278532, "display_id": 32, "value": "Laptop", "nested_options": [] }, { "id": 24000278533, "display_id": 33, "value": "Printer", "nested_options": [] }, { "id": 24000278534, "display_id": 34, "value": "Desktop", "nested_options": [] } ] }, { "id": 24000278535, "display_id": 35, "value": "Employee Benefits", "nested_options": [ { "id": 24000278536, "display_id": 36, "value": "Health Insurance", "nested_options": [] }, { "id": 24000278537, "display_id": 37, "value": "Life Insurance", "nested_options": [] }, { "id": 24000278538, "display_id": 38, "value": "Retirement", "nested_options": [] }, { "id": 24000278539, "display_id": 39, "value": "Tuition Reimbursement", "nested_options": [] }, { "id": 24000278540, "display_id": 40, "value": "Financial Assistance", "nested_options": [] }, { "id": 24000278541, "display_id": 41, "value": "Relocation Assistance", "nested_options": [] } ] }, { "id": 24000278542, "display_id": 42, "value": "Employee Records and Documents", "nested_options": [ { "id": 24000278543, "display_id": 43, "value": "Verification Letter", "nested_options": [] }, { "id": 24000278544, "display_id": 44, "value": "Visa", "nested_options": [] } ] }, { "id": 24000278545, "display_id": 45, "value": "Employee Onboarding/Offboarding", "nested_options": [ { "id": 24000278546, "display_id": 46, "value": "Onboarding", "nested_options": [] }, { "id": 24000278547, "display_id": 47, "value": "Offboarding", "nested_options": [] }, { "id": 24000278548, "display_id": 48, "value": "Termination", "nested_options": [] } ] }, { "id": 24000278549, "display_id": 49, "value": "Talent Management", "nested_options": [ { "id": 24000278550, "display_id": 50, "value": "New role", "nested_options": [] }, { "id": 24000278551, "display_id": 51, "value": "Hiring request", "nested_options": [] }, { "id": 24000278552, "display_id": 52, "value": "Internal Transfer", "nested_options": [] } ] }, { "id": 24000278553, "display_id": 53, "value": "Employee Relations", "nested_options": [ { "id": 24000278554, "display_id": 54, "value": "Harrasment", "nested_options": [] } ] }, { "id": 24000278555, "display_id": 55, "value": "Workplace Access and Security", "nested_options": [ { "id": 24000278556, "display_id": 56, "value": "Access badge", "nested_options": [] }, { "id": 24000278557, "display_id": 57, "value": "Biometric system", "nested_options": [] }, { "id": 24000278558, "display_id": 58, "value": "Surveillance system", "nested_options": [] }, { "id": 24000278559, "display_id": 59, "value": "Alarms", "nested_options": [] }, { "id": 24000278560, "display_id": 60, "value": "Lighting in parking lots", "nested_options": [] }, { "id": 24000278561, "display_id": 61, "value": "After-hours access", "nested_options": [] } ] }, { "id": 24000278562, "display_id": 62, "value": "Travel", "nested_options": [ { "id": 24000278563, "display_id": 63, "value": "Accomodation", "nested_options": [] }, { "id": 24000278564, "display_id": 64, "value": "Flight Booking", "nested_options": [] }, { "id": 24000278565, "display_id": 65, "value": "Car rental", "nested_options": [] } ] }, { "id": 24000278566, "display_id": 66, "value": "Building and Grounds Maintenance", "nested_options": [ { "id": 24000278567, "display_id": 67, "value": "Electrical", "nested_options": [] }, { "id": 24000278568, "display_id": 68, "value": "Plumbing", "nested_options": [] }, { "id": 24000278569, "display_id": 69, "value": "HVAC", "nested_options": [] }, { "id": 24000278570, "display_id": 70, "value": "Furniture", "nested_options": [] }, { "id": 24000278571, "display_id": 71, "value": "Equipment", "nested_options": [] }, { "id": 24000278572, "display_id": 72, "value": "Painting", "nested_options": [] }, { "id": 24000278573, "display_id": 73, "value": "Landscaping", "nested_options": [] }, { "id": 24000278574, "display_id": 74, "value": "Pest Control", "nested_options": [] }, { "id": 24000278575, "display_id": 75, "value": "Cleaning", "nested_options": [] } ] }, { "id": 24000278576, "display_id": 76, "value": "Vendor Document Review", "nested_options": [ { "id": 24000278577, "display_id": 77, "value": "NDA", "nested_options": [] }, { "id": 24000278578, "display_id": 78, "value": "POC", "nested_options": [] }, { "id": 24000278579, "display_id": 79, "value": "EULA", "nested_options": [] }, { "id": 24000278580, "display_id": 80, "value": "SOW", "nested_options": [] } ] }, { "id": 24000278581, "display_id": 81, "value": "Payroll", "nested_options": [ { "id": 24000278582, "display_id": 82, "value": "Setup", "nested_options": [] }, { "id": 24000278583, "display_id": 83, "value": "Payslip", "nested_options": [] }, { "id": 24000278584, "display_id": 84, "value": "Salary", "nested_options": [] }, { "id": 24000278585, "display_id": 85, "value": "Bonus", "nested_options": [] }, { "id": 24000278586, "display_id": 86, "value": "Overtime", "nested_options": [] } ] }, { "id": 24000278587, "display_id": 87, "value": "Vendor Payment", "nested_options": [ { "id": 24000278588, "display_id": 88, "value": "New registration", "nested_options": [] }, { "id": 24000278589, "display_id": 89, "value": "Modify details", "nested_options": [] }, { "id": 24000278590, "display_id": 90, "value": "Payment issues", "nested_options": [] } ] }, { "id": 24000278591, "display_id": 91, "value": "Customer Payment", "nested_options": [ { "id": 24000278592, "display_id": 92, "value": "Refund", "nested_options": [] }, { "id": 24000278593, "display_id": 93, "value": "Credit Note", "nested_options": [] }, { "id": 24000278594, "display_id": 94, "value": "Invoice issues", "nested_options": [] } ] }, { "id": 24000278595, "display_id": 95, "value": "Reimbursements and Advances", "nested_options": [ { "id": 24000278596, "display_id": 96, "value": "Business Expenses", "nested_options": [] }, { "id": 24000278597, "display_id": 97, "value": "Corporate Credit Card", "nested_options": [] }, { "id": 24000278598, "display_id": 98, "value": "Cash Advance", "nested_options": [] } ] }, { "id": 24000278599, "display_id": 99, "value": "Legal Document Creation", "nested_options": [ { "id": 24000278600, "display_id": 100, "value": "MOU", "nested_options": [] }, { "id": 24000278601, "display_id": 101, "value": "NDA", "nested_options": [] } ] }, { "id": 24000278602, "display_id": 102, "value": "Legal Review - Vendor Documents", "nested_options": [ { "id": 24000278603, "display_id": 103, "value": "NDA", "nested_options": [] }, { "id": 24000278604, "display_id": 104, "value": "POC", "nested_options": [] }, { "id": 24000278605, "display_id": 105, "value": "EULA", "nested_options": [] }, { "id": 24000278606, "display_id": 106, "value": "SOW", "nested_options": [] }, { "id": 24000278607, "display_id": 107, "value": "MSA", "nested_options": [] } ] }, { "id": 24000278608, "display_id": 108, "value": "Legal Review - Customer Documents", "nested_options": [ { "id": 24000278609, "display_id": 109, "value": "NDA", "nested_options": [] }, { "id": 24000278610, "display_id": 110, "value": "POC", "nested_options": [] }, { "id": 24000278611, "display_id": 111, "value": "EULA", "nested_options": [] }, { "id": 24000278612, "display_id": 112, "value": "SOW", "nested_options": [] }, { "id": 24000278613, "display_id": 113, "value": "MSA", "nested_options": [] } ] }, { "id": 24000278614, "display_id": 114, "value": "Other", "nested_options": [] } ], "nested_fields": [ { "name": "sub_category", "id": 24000004892, "label": "Sub-Category", "label_in_portal": "Sub-Category", "level": 2, "description": "Ticket Sub Category", "created_at": "2023-12-08T12:45:56Z", "updated_at": "2023-12-08T12:45:56Z", "field_id": 24000051940 }, { "name": "item_category", "id": 24000004893, "label": "Item", "label_in_portal": "Item", "level": 3, "description": "Ticket Item", "created_at": "2023-12-08T12:45:56Z", "updated_at": "2023-12-08T12:45:56Z", "field_id": 24000051940 } ], "sections": [] }, { "id": 24000051943, "label": "Planned Start Date", "description": "Planned Start Date", "field_type": "default_planned_start_date", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:58-04:00", "position": 18, "required_for_closure": false, "workspace_id": 1, "name": "planned_start_date", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Planned Start Date", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051944, "label": "Planned End Date", "description": "Planned End Date", "field_type": "default_planned_end_date", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:58-04:00", "position": 19, "required_for_closure": false, "workspace_id": 1, "name": "planned_end_date", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Planned End Date", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000051945, "label": "Planned Effort", "description": "Planned Effort", "field_type": "default_planned_effort", "created_at": "2023-12-08T07:45:56-05:00", "updated_at": "2025-10-19T20:11:58-04:00", "position": 20, "required_for_closure": false, "workspace_id": 1, "name": "planned_effort", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Planned Effort", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000316745, "label": "SmileAI下書き", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-19T20:11:58-04:00", "updated_at": "2025-10-19T20:11:58-04:00", "position": 21, "required_for_closure": false, "workspace_id": 2, "name": "smileai", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "SmileAI下書き", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339901, "display_id": 11, "value": "AI対応不可" }, { "id": 24000339902, "display_id": 12, "value": "該当記事なし" }, { "id": 24000339903, "display_id": 13, "value": "下書き作成済み" }, { "id": 24000339904, "display_id": 14, "value": "返信済み" } ], "nested_fields": [], "sections": [] }, { "id": 24000316746, "label": "★チケットの種類", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-19T20:11:58-04:00", "updated_at": "2025-10-19T20:11:58-04:00", "position": 22, "required_for_closure": false, "workspace_id": 2, "name": "rand46922061", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "★チケットの種類", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339905, "display_id": 15, "value": "使い方の質問" }, { "id": 24000339906, "display_id": 16, "value": "不具合・障害報告" }, { "id": 24000339907, "display_id": 17, "value": "要望・改善提案" }, { "id": 24000339908, "display_id": 18, "value": "クレーム（苦情）" }, { "id": 24000339909, "display_id": 19, "value": "依頼（新規申請、設定変更など）" }, { "id": 24000339910, "display_id": 20, "value": "通知" }, { "id": 24000339911, "display_id": 21, "value": "その他" } ], "nested_fields": [], "sections": [] }, { "id": 24000316747, "label": "★感情分析", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-19T20:12:48-04:00", "updated_at": "2025-10-19T20:12:48-04:00", "position": 23, "required_for_closure": false, "workspace_id": 2, "name": "rand22224439", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "★感情分析", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339912, "display_id": 22, "value": "怒っている" }, { "id": 24000339913, "display_id": 23, "value": "困っている" }, { "id": 24000339914, "display_id": 24, "value": "普通" }, { "id": 24000339915, "display_id": 25, "value": "感謝・好意的" }, { "id": 24000339916, "display_id": 26, "value": "その他" } ], "nested_fields": [], "sections": [] }, { "id": 24000316748, "label": "★クリティカル度", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-19T20:13:19-04:00", "updated_at": "2025-10-19T20:13:19-04:00", "position": 24, "required_for_closure": false, "workspace_id": 2, "name": "rand70832119", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "★クリティカル度", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339917, "display_id": 27, "value": "重大" }, { "id": 24000339918, "display_id": 28, "value": "中程度" }, { "id": 24000339919, "display_id": 29, "value": "軽微" } ], "nested_fields": [], "sections": [] } ]}]のjson文法をチェックしました2025/10/20 02:59:59 正規表現[{ "ticket_fields": [ { "id": 24000054817, "label": "Requester", "description": "Ticket requester", "field_type": "default_requester", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2023-12-10T06:18:46-05:00", "position": 1, "required_for_closure": false, "workspace_id": 1, "name": "requester", "default_field": true, "required_for_agents": true, "customers_can_edit": true, "label_for_customers": "Requester", "required_for_customers": true, "displayed_to_customers": true, "belongs_to_section": false, "portal_cc": false, "portalcc_to": "company", "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000054818, "label": "Subject", "description": "Ticket subject", "field_type": "default_subject", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2023-12-10T06:18:46-05:00", "position": 2, "required_for_closure": false, "workspace_id": 1, "name": "subject", "default_field": true, "required_for_agents": true, "customers_can_edit": true, "label_for_customers": "Subject", "required_for_customers": true, "displayed_to_customers": true, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000054829, "label": "Type", "description": "Ticket type", "field_type": "default_ticket_type", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2023-12-10T06:19:06-05:00", "position": 3, "required_for_closure": false, "workspace_id": 1, "name": "ticket_type", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Type", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 24000033812, "value": "Incident" }, { "id": 24000033813, "value": "Service Request" }, { "id": 24000033814, "value": "Case" }, { "id": 24000033815, "value": "Query" }, { "id": 24000033816, "value": "Issue" }, { "id": 24000033817, "value": "Request" }, { "id": 24000033818, "value": "Major Incident" } ], "nested_fields": [], "sections": [ { "id": 24000002604, "created_at": "2023-12-10T11:19:06Z", "updated_at": "2023-12-10T11:19:06Z", "label": "Major incident default fields", "choice_ids": [ 24000033818 ], "ticket_field_ids": [ 24000054834, 24000054835, 24000054836, 24000054837 ] } ] }, { "id": 24000054834, "label": "Major incident type", "description": null, "field_type": "custom_dropdown", "created_at": "2023-12-10T06:19:07-05:00", "updated_at": "2025-10-13T21:27:51-04:00", "position": 4, "required_for_closure": false, "workspace_id": 2, "name": "major_incident_type", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Major incident type", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [ { "id": 24000033819, "display_id": 8, "value": "Full outage" }, { "id": 24000033820, "display_id": 9, "value": "Partial outage" }, { "id": 24000033821, "display_id": 10, "value": "Performance degradation" } ], "nested_fields": [], "sections": [] }, { "id": 24000054835, "label": "Business impact", "description": null, "field_type": "custom_paragraph", "created_at": "2023-12-10T06:19:07-05:00", "updated_at": "2025-10-13T21:27:51-04:00", "position": 5, "required_for_closure": false, "workspace_id": 2, "name": "business_impact", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Business impact", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000054836, "label": "Impacted locations", "description": null, "field_type": "custom_text", "created_at": "2023-12-10T06:19:07-05:00", "updated_at": "2025-10-13T21:27:51-04:00", "position": 6, "required_for_closure": false, "workspace_id": 2, "name": "impacted_locations", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Impacted locations", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000054837, "label": "No. of customers impacted", "description": null, "field_type": "custom_text", "created_at": "2023-12-10T06:19:07-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 7, "required_for_closure": false, "workspace_id": 2, "name": "no_of_customers_impacted", "default_field": false, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "No. of customers impacted", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": true, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000054819, "label": "Source", "description": "Ticket source", "field_type": "default_source", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 8, "required_for_closure": false, "workspace_id": 1, "name": "source", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Source", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 3, "value": "Phone" }, { "id": 1, "value": "Email" }, { "id": 2, "value": "Portal" }, { "id": 4, "value": "Chat" }, { "id": 5, "value": "Feedback Widget" }, { "id": 6, "value": "Yammer" }, { "id": 7, "value": "AWS CloudWatch" }, { "id": 8, "value": "PagerDuty" }, { "id": 9, "value": "Walk-up" }, { "id": 10, "value": "Slack" }, { "id": 12, "value": "Workplace" }, { "id": 13, "value": "Employee Onboarding" }, { "id": 14, "value": "Alerts" }, { "id": 15, "value": "MS Teams" }, { "id": 18, "value": "Employee Offboarding" }, { "id": 19, "value": "Journey" } ], "nested_fields": [], "sections": [] }, { "id": 24000054820, "label": "Status", "description": "Ticket status", "field_type": "default_status", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 9, "required_for_closure": false, "workspace_id": 1, "name": "status", "default_field": true, "required_for_agents": true, "customers_can_edit": false, "label_for_customers": "Status", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 2, "value": "Open", "requester_display_value": "Being Processed", "internal_id": 24000010276 }, { "id": 3, "value": "Pending", "requester_display_value": "Awaiting your Reply", "internal_id": 24000010277 }, { "id": 4, "value": "Resolved", "requester_display_value": "This ticket has been Resolved", "internal_id": 24000010278 }, { "id": 5, "value": "Closed", "requester_display_value": "This ticket has been Closed", "internal_id": 24000010279 } ], "nested_fields": [], "sections": [] }, { "id": 24000054821, "label": "Urgency", "description": "Ticket urgency", "field_type": "default_urgency", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 10, "required_for_closure": false, "workspace_id": 1, "name": "urgency", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Urgency", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 1, "value": "Low" }, { "id": 2, "value": "Medium" }, { "id": 3, "value": "High" } ], "nested_fields": [], "sections": [] }, { "id": 24000054822, "label": "Impact", "description": "Ticket impact", "field_type": "default_impact", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 11, "required_for_closure": false, "workspace_id": 1, "name": "impact", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Impact", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 1, "value": "Low" }, { "id": 2, "value": "Medium" }, { "id": 3, "value": "High" } ], "nested_fields": [], "sections": [] }, { "id": 24000054823, "label": "Priority", "description": "Ticket priority", "field_type": "default_priority", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 12, "required_for_closure": false, "workspace_id": 1, "name": "priority", "default_field": true, "required_for_agents": true, "customers_can_edit": false, "label_for_customers": "Priority", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 1, "value": "Low" }, { "id": 2, "value": "Medium" }, { "id": 3, "value": "High" }, { "id": 4, "value": "Urgent" } ], "nested_fields": [], "sections": [] }, { "id": 24000054824, "label": "Group", "description": "Ticket group", "field_type": "default_group", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 13, "required_for_closure": false, "workspace_id": 1, "name": "group", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Group", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [ { "id": 24000042837, "value": "Capacity Management Team" }, { "id": 24000042833, "value": "Change Team" }, { "id": 24000042835, "value": "Database Team" }, { "id": 24000042836, "value": "Hardware Team" }, { "id": 24000042842, "value": "Helpdesk Monitoring Team" }, { "id": 24000042829, "value": "Incident Team" }, { "id": 24000042830, "value": "Major Incident Team" }, { "id": 24000042841, "value": "Network Team" }, { "id": 24000042832, "value": "Problem Management Team" }, { "id": 24000042834, "value": "Release Team" }, { "id": 24000042839, "value": "Service Design Team" }, { "id": 24000042831, "value": "Service Request Fulfillment Team" }, { "id": 24000042840, "value": "Software Team" }, { "id": 24000042838, "value": "Supplier Management Team" }, { "id": 24000271698, "value": "セキュリティ部門" }, { "id": 24000271699, "value": "その他（一次受付）" }, { "id": 24000271695, "value": "人事部門" }, { "id": 24000271693, "value": "情報システム部門" }, { "id": 24000271697, "value": "法務部門" }, { "id": 24000271696, "value": "経理部門" }, { "id": 24000271694, "value": "総務部門" } ], "nested_fields": [], "sections": [] }, { "id": 24000054825, "label": "Assigned to", "description": "Agent", "field_type": "default_agent", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 14, "required_for_closure": false, "workspace_id": 1, "name": "agent", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Assigned to", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24003575537, "value": "Hideki Yamashita (Me)" }, { "id": 24002876803, "value": "Hidenori Kozukue" }, { "id": 24000278490, "value": "Jumpei Hitokuwata" }, { "id": 24000278489, "value": "Megumi Suzuki" }, { "id": 24003300089, "value": "Minase Fukutani" }, { "id": 24003863338, "value": "Natsuki Mizoguchi" }, { "id": 24000295861, "value": "OrangeOne TechCS" }, { "id": 24000284410, "value": "Takeo Saito" }, { "id": 24000276955, "value": "Yusuke Koshimizu" }, { "id": 24000287754, "value": "Akshay Shankar (Deactivated)" }, { "id": 24001546931, "value": "Elijah Escottee (Deactivated)" }, { "id": 24000284409, "value": "Mima Kazuki (Deactivated)" }, { "id": 24000276957, "value": "Rachel (Deactivated)" }, { "id": 24001597454, "value": "Sathish Macherla (Deactivated)" }, { "id": 24001597456, "value": "Shireesha Kallamadi (Deactivated)" }, { "id": 24001546943, "value": "Siva Balan (Deactivated)" } ], "nested_fields": [], "sections": [] }, { "id": 24000054826, "label": "Department", "description": "Select the department, the ticket belongs to.", "field_type": "default_department", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 15, "required_for_closure": false, "workspace_id": 1, "name": "department", "default_field": true, "required_for_agents": false, "customers_can_edit": false, 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"nested_options": [ { "id": 24000295618, "display_id": 77, "value": "NDA", "nested_options": [] }, { "id": 24000295619, "display_id": 78, "value": "POC", "nested_options": [] }, { "id": 24000295620, "display_id": 79, "value": "EULA", "nested_options": [] }, { "id": 24000295621, "display_id": 80, "value": "SOW", "nested_options": [] } ] }, { "id": 24000295622, "display_id": 81, "value": "Payroll", "nested_options": [ { "id": 24000295623, "display_id": 82, "value": "Setup", "nested_options": [] }, { "id": 24000295624, "display_id": 83, "value": "Payslip", "nested_options": [] }, { "id": 24000295625, "display_id": 84, "value": "Salary", "nested_options": [] }, { "id": 24000295626, "display_id": 85, "value": "Bonus", "nested_options": [] }, { "id": 24000295627, "display_id": 86, "value": "Overtime", "nested_options": [] } ] }, { "id": 24000295628, "display_id": 87, "value": "Vendor Payment", "nested_options": [ { "id": 24000295629, "display_id": 88, "value": "New registration", "nested_options": [] }, { "id": 24000295630, "display_id": 89, "value": "Modify details", "nested_options": [] }, { "id": 24000295631, "display_id": 90, "value": "Payment issues", "nested_options": [] } ] }, { "id": 24000295632, "display_id": 91, "value": "Customer Payment", "nested_options": [ { "id": 24000295633, "display_id": 92, "value": "Refund", "nested_options": [] }, { "id": 24000295634, "display_id": 93, "value": "Credit Note", "nested_options": [] }, { "id": 24000295635, "display_id": 94, "value": "Invoice issues", "nested_options": [] } ] }, { "id": 24000295636, "display_id": 95, "value": "Reimbursements and Advances", "nested_options": [ { "id": 24000295637, "display_id": 96, "value": "Business Expenses", "nested_options": [] }, { "id": 24000295638, "display_id": 97, "value": "Corporate Credit Card", "nested_options": [] }, { "id": 24000295639, "display_id": 98, "value": "Cash Advance", "nested_options": [] } ] }, { "id": 24000295640, "display_id": 99, "value": "Legal 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"nested_fields": [], "sections": [] }, { "id": 24000054833, "label": "Planned Effort", "description": "Planned Effort", "field_type": "default_planned_effort", "created_at": "2023-12-10T06:18:46-05:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 20, "required_for_closure": false, "workspace_id": 1, "name": "planned_effort", "default_field": true, "required_for_agents": false, "customers_can_edit": false, "label_for_customers": "Planned Effort", "required_for_customers": false, "displayed_to_customers": false, "belongs_to_section": false, "choices": [], "nested_fields": [], "sections": [] }, { "id": 24000316691, "label": "SmileAI下書き", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-13T21:27:52-04:00", "updated_at": "2025-10-13T21:27:52-04:00", "position": 21, "required_for_closure": false, "workspace_id": 2, "name": "smileai", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "SmileAI下書き", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339440, "display_id": 11, "value": "AI対応不可" }, { "id": 24000339441, "display_id": 12, "value": "該当記事なし" }, { "id": 24000339442, "display_id": 13, "value": "下書き作成済み" }, { "id": 24000339443, "display_id": 14, "value": "返信済み" } ], "nested_fields": [], "sections": [] }, { "id": 24000316692, "label": "★感情分析", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-14T01:29:53-04:00", "updated_at": "2025-10-14T01:29:53-04:00", "position": 22, "required_for_closure": false, "workspace_id": 2, "name": "rand98461204", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "★感情分析", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339447, "display_id": 15, "value": "怒っている" }, { "id": 24000339448, "display_id": 16, "value": "困っている" }, { "id": 24000339449, "display_id": 17, "value": "普通" }, { "id": 24000339450, "display_id": 18, "value": "感謝・好意的" }, { "id": 24000339451, "display_id": 19, "value": "その他" } ], "nested_fields": [], "sections": [] }, { "id": 24000316693, "label": "★チケットの種類", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-14T01:30:41-04:00", "updated_at": "2025-10-14T01:30:41-04:00", "position": 23, "required_for_closure": false, "workspace_id": 2, "name": "rand18204185", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "★チケットの種類", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339452, "display_id": 20, "value": "使い方の質問" }, { "id": 24000339453, "display_id": 21, "value": "不具合・障害報告" }, { "id": 24000339454, "display_id": 22, "value": "要望・改善提案" }, { "id": 24000339455, "display_id": 23, "value": "クレーム（苦情）" }, { "id": 24000339456, "display_id": 24, "value": "依頼（新規申請、設定変更など）" }, { "id": 24000339457, "display_id": 25, "value": "通知" }, { "id": 24000339458, "display_id": 26, "value": "その他" } ], "nested_fields": [], "sections": [] }, { "id": 24000316694, "label": "★クリティカル度", "description": "", "field_type": "custom_dropdown", "created_at": "2025-10-14T01:31:09-04:00", "updated_at": "2025-10-14T01:31:09-04:00", "position": 24, "required_for_closure": false, "workspace_id": 2, "name": "rand51680322", "default_field": false, "required_for_agents": false, "customers_can_edit": true, "label_for_customers": "★クリティカル度", "required_for_customers": false, "displayed_to_customers": true, "belongs_to_section": false, "choices": [ { "id": 24000339459, "display_id": 27, "value": "重大" }, { "id": 24000339460, "display_id": 28, "value": "中程度" }, { "id": 24000339461, "display_id": 29, "value": "軽微" } ], "nested_fields": [], "sections": [] } ]}]のjson文法をチェックしました
